Hotel Solutions
You don’t get a second chance to be a first responder
Approximately 70% of claims that require temporary housing are reported during off-business hours
More than 70% of temporary housing requests come in after business hours.First Notice of Loss (FNOL) is imperative in the claims process. Hotel is the first thing policyholders need when they lose their homes. Don’t miss this chance.
You can get your policyholder a hotel room within an hour with Housing Solutions. Call Housing Solutions, and we’ll handle the emergency, take care of the claim, and earn your customer’s trust.
Here's How It All Works
We’ll take care of everything. Just let us know as soon as you notice a loss. Once we talk to the family, we figure out what they need. If it’s within walking distance, we’ll make sure it’s affordable and acceptable.
The hotel handling is handled by experts, who also take calls from policyholders.
Throughout the claim, we have been your eyes and ears and will get in touch with you if you need more time. Adjusters get just one bill, so they don’t have to receive multiple receipts. Our proactive hotel solutions help us build trust from the start and provide a high level of service.
The Adjuster Refers the Policyholder to Housing Solutions:
- Housing Solutions is referred by the adjuster in the most convenient way.
- They’re always on call to help, no matter what time it is.
- Daily updates are provided via the adjuster’s preferred method by a single point of contact.
- Housing options are sought that are cost-effective.
Hotel Solutions Connects with the Policyholder:
- Within 15 minutes, the policyholder gets a call.
- Available hotel options are offered.
- We particularly like lengthened stay hotels with kitchens.
- Policyholders select the hotel and get directions.
The Policyholder Is Greeted at Check-In:
- We pre-arrange the payments with Housing Solutions.
- The front desk is completely sanitizeda receptionists are trained to greet policyholders.
- if the insurance company lets Hotel Solutions direct bill them.
Extended Stay Requests Are Accommodated:
- As soon as you know how long it will take to fix, you can devise an optimal housing plan
- We’ll start looking for long-term housing with the policyholder if that’s needed
- Our adjusters are regularly updated on the hotel situation.
Hassle-Free Check-Out:
- Transitioning back home or moving to a better long-term housing solution.
- The policyholders don’t have to worry about hotel costs.
- Hotel folios with invoices are sent to adjusters.
By focusing exclusively on adjusters and their displaced policyholders’ housing needs, we’ve stepped up the game in the temporary housing industry.
Would you like to know more about our services?
Our customer support team are always waiting with pleasure to hear your valuable queries.