Housing Solutions
Don’t Spin Your Wheels on Cycle Time. We are here at your support 24/7.
Housing Solutions finds the house. You have your policyholder's undivided attention.
Housing Solutions Helps You Find the most suitable house. We give you our full attention.
We help your policyholders find temporary housing when they need it. You can always count on them for time-sensitive tasks, like picking a contractor or listing contents.
Time, money, and policyholder comfort are all sacrificed for unnecessary hotel nights. Being able to handle time-sensitive and complex problems is the key to a successful transition back home. We handle the details, keep you in the loop, and ask for your approval as we need to. You’re in charge!
We match policyholders’ needs with emergency housing solutions. In most cases, we find the right housing within 24 hours of a referral, normally in the same neighborhood.
How It All Works
Hotel Solutions will take care of the rest if you contact them at the first sign of loss. We learn their needs the moment we talk to the family. The most conveniently located hotel near the damaged house is what we’re looking for.
Housing Solutions manages every detail of the hotel stay, including fielding all calls from policyholders. We stay with you all the way through the claim process.
Rather than receiving multiple receipts and reimbursements, adjusters get one bill when they check out. We build trust and high standards through our proactive hotel solutions.
The Adjuster Refers the Policyholder to Housing Solutions
- Through the most convenient channel, the Adjuster refers the case to Housing Solutions.
- The Call Center at Housing Solutions is always open to help you right away.
- A single point of contact makes sure adjusters get updates every day they want.
- A search is launched for reliable, affordable housing.
Hotel Solutions Connects with the Policyholder
- Within 15 minutes, the policyholders contact you.
- There are a lot of hotels to pick from.
- The focus is placed on extended stay hotels with kitchens.
- Policyholders pick out a place and get directions.
The Policyholder Is Greeted at Check-In
- Hotel Solutions pre-arranges payments
- Hotel front desks are trained to greet policyholders
- By letting Hotel Solutions direct-bill the insurer, the policyholder authorizes
Extended Stay Requests Are Accommodated
- It’s easy to figure out the best housing plan once you know how long the repairs are going to take.
- We look for long-term housing with the policyholder if that’s what they need.
- Hotel costs and status are regularly communicated to the adjuster.
- The hotel adjuster approves all extensions.
Hassle-Free Check-Out
- Policyholders move home or into a better long-term housing arrangement.
- Hotel costs aren’t incurred by the policyholder.
- An invoice is sent to the adjuster with a hotel folio audited.
By focusing exclusively on adjusters and their displaced policyholders’ housing needs, we’ve stepped up the game in the temporary housing industry.
Our Dedicated Teams Are Here to Serve You
A dedicated team of professionals works hard to set new standards for customer service and value in insurance. People with insurance, real estate, housing and hospitality experience bring a lot to the table. We all feel accomplished when it comes to helping adjusters and families in need. Providing the best service possible to make the process easy. Our team is committed to customer service at its best.
Would you like to know more about our services?
Our customer support team are always waiting with pleasure to hear your valuable queries.